Returns & Exchanges | BAGGU
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Returns

U.S. Returns 

We are happy to offer free returns on any BAGGU product in like-new condition within 30 days from the purchase date for a full refund on the original payment or store credit.  
To initiate a return from an online order, click here: Create Return
At this time, all sale items are final sale and may not be returned or exchanged. 

Exchanges

If you would like to exchange a BAGGU item for a different product,  we suggest that you place a new order for the item you'd like before returning your original purchase. This will ensure that your exchange item is in stock and that you will be able to receive your replacement item as fast as possible. You are then welcome to return your original order for a full refund. All returned items will be refunded once they've been received by our warehouse. 

Store Returns & Exchanges

if you made a purchase at one of our retail locations in California or New York you may return the item to any of our retail stores for a refund within 30 days from the purchase date. If you are not able to get to a store, please contact us at info@baggu.com with your order number, item, and reason for return. 
Products purchased through our website can also be returned or exchanged at our Brooklyn Store location. Please note that refunds will take up to 2 business days to process.

International Orders

International returns are accepted within 30 days from the purchase date. To initiate an international return, please send an email to info@baggu.com. In your email, please specify your order number, item, and reason for return or exchange. You are responsible for the cost of return shipping. Exchange items will be shipped to you at no additional cost.

Making a Warranty Claim

We stand behind our products! All BAGGU products have a 1 year limited warranty against defects in material and workmanship. Please note that this does not cover general wear-and-tear. Please send an e-mail to info@baggu.com that includes your original order number, as well as documentation of the defect of the product. We'll be happy to provide a replacement.

Return or Exchange a Gift

If you'd like to return or exchange a gift, please send an email to info@baggu.com that includes your original order number, specify product that you'd like to return and the product you would like to receive in exchange. Please note that final sale items will not be eligible for returns or exchanges. 

Questions? 

We're happy to help. Email us at info@baggu.com or give us a call at 800 605 0759.