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Shipping & Handling

The BasicsU.S. Rates & Delivery / International Rates & Delivery / International Duties & Fees

The Basics

We are happy to offer FREE ground shipping on U.S. orders over $30. Orders must total over $30 after a promo code is applied to qualify for free shipping.

When you place an order you'll receive an email confirmation with your order number, and you'll get another email with tracking information when your order is ready to ship from our warehouse. Please allow at least 12 hours for the tracking information to update before reviewing your tracking status.

All orders are subject to verification and approval before shipping and may take up to 48 business hours to process. 

Please note we do not ship on Saturdays, Sundays or holidays. Orders placed on Friday after 3pm PST, Saturday or Sunday will be sent to our warehouse the following business day.

Read our shipping FAQ here. Read our return policy here.

U.S. Shipping Rates & Delivery Times

Estimated delivery time is from the date order ships. 

 Shipping Method Cost Delivery Time
USPS First Class

Calculated rate for orders under $30

5-7 Business Days
USPS Priority Mail


2-3 Business Days
FedEx 2 Day

Calculated rate

2 Business Days


International Shipping Rates & Delivery Times

Estimated delivery time is from the date order ships. 

 Shipping Method Cost Delivery Time
First Class Package International
Calculated Rate 7-21 Business Days
Priority Mail International
Calculated Rate
6-10 Business Days
FedEx International Economy Calculated Rate 2-7 Business Days*** 
DHL Calculated Rate
2-7 business days

Please note we cannot ship to Russia at this time.

*** For FedEx International Economy, shipments to Canada, Mexico, and Puerto Rico should arrive within 2-3 business days once the order has shipped. For all other countries, shipments should arrive within 5 business days once the order has shipped. However, due to international customs procedures, shipments can sometimes take up to 7 business days to arrive once the order has shipped.

International Duties & Fees

International shipments are sometimes subject to special duties and fees that vary by country. At this time, we are unable to collect payment for international duties and fees at checkout, so you may be required to pay them separately when your order is cleared through customs.

We know this is not ideal, and are actively working to provide a better experience for our international customers.

Should you choose not to pay or pick up your package, it will be returned to us which can take several weeks. Once the item is received and checked back into our system we will issue a refund. 

To calculate potential import costs for your order, please contact your country's Customs office directly. 

Don't see the answer to your question here?

You might find it on our FAQ page!

We’re always here to help Monday through Friday (excluding holidays) 10:30am - 6pm PST 
Text: 415-980-7482
Chat: Check the bottom right hand corner of our site during business hours!