FREE Shipping on all U.S. orders over $30

Shipping

Holiday Shipping Deadlines

To ensure delivery by December 24th, please stick to the following shipping carrier deadlines:


U.S. Shipping
 

Shipping MethodOrder ByDelivery Time*Cost

USPS First Class or
DHL Ecom Shipping

Dec. 8
 

3–7 Bus. Days
 

Free or $5**
 

USPS Priority Mail

Dec. 10

2–5 Bus. Days

$12

USPS Priority Express

Dec. 14th

1–3 Bus. Days

$15

*Estimated delivery time starts when the order ships. Due to anticipated carrier delays, please note that we cannot guarantee orders will be delivered in time for the holidays.

**Free for orders over $35


International Shipping
 

Shipping MethodOrder ByDelivery Time*Cost

USPS

Nov. 30

Up to 2 weeks

Calculated rate

FedEx**

Dec. 6

Up to 9 days

Calculated rate***

*Estimated delivery time starts when the order ships. Due to anticipated carrier delays, please note that we cannot guarantee orders will be delivered in time for the holidays.

**FedEx only available for select countries. Please note we cannot ship to Russia at this time.

***Free shipping to select countries on orders over $100. Applicable on FedEx International shipping for orders subtotaling over $100 USD to Canada, Australia, United Kingdom, Japan, South Korea, Germany, Singapore, Switzerland, France, Hong Kong only. Automatically applied at checkout.

U.S. Shipping Rates

Shipping MethodCostDelivery Time*

DHL Ground Shipping

Free for orders over $30

3-7 business days

USPS First Class

$5

5-7 business days

USPS Priority Mail

$12

3-4 business days

*Estimated delivery time starts when the order ships.

International Shipping Rates

Shipping MethodCostDelivery Time*

FedEx**

Calculated rate

2-6 business days

USPS

Calculated rate

6-11 business days

Free shipping to select countries on orders over $100 – Applicable on FedEx International shipping for orders subtotaling over $100 USD to Canada, Australia, United Kingdom, Japan, South Korea, Germany, Singapore, Switzerland, France, Hong Kong only. Automatically applied at checkout.

*Estimated delivery time starts when the order ships.
**FedEx only available for select countries. Please note we cannot ship to Russia at this time.

Taxes & Duties

Will I be charged international duties and/or taxes?


Customs duties and fees are the responsibility of the recipient. International shipments are subject to duties and fees that vary by country and are based on the value of your order. The amount calculated depends on the destination country's tax and valuation method.

Returns

Exchanges

If you live in the U.S. and would like to exchange an item, please start a return for the item you do not wish to keep, and place a new order for the desired exchange item.

You can also visit any store location to make returns and exchanges.

For international exchanges, please start a return for the item you do not wish to keep by emailing info@baggu.com, and then place a new order separately for the desired exchange item. Please note, we are unable to refund duties and fees paid to Customs as part of the initial or exchange order.

Warranty

All products purchased through baggu.com and BAGGU retail stores have a 1 year limited warranty against defects in material and workmanship. Please note that this does not cover general wear-and-tear.

Manufacturing errors are rare, but if you receive a defective product, please send an email to info@baggu.com as soon as possible, including 1) your original order number (starts with “SR”), 2) a brief description of the issue and 3) a couple of clear images.

For international warranty claims: We’re happy to ship replacements for defective products, but we are unable to reimburse for additional duties and fees that may be charged by Customs as a result.

For warranty claims on product purchased outside of baggu.com or BAGGU stores: We’re always happy to answer questions related to our products, but we are unable to process any returns, credits, or replacements for product purchased outside of baggu.com or BAGGU stores.

Orders & Payment

Promotions & Coupons

To use a promo code, add all desired items to your shopping cart and proceed to the Checkout page. Enter the code in the provided “Gift card or discount code” box in your cart and click “Apply”!

Only one promo code can be applied per order.

Contact

Careers