FREE Shipping on all U.S. orders over $30

General FAQ


U.S. Shipping Rates

Shipping MethodCostDelivery Time*

DHL Ground Shipping

Free for orders over $30

3-7 business days

USPS First Class


5-7 business days

USPS Priority Mail


3-4 business days

*Estimated delivery time starts when the order ships.

International Shipping Rates

Shipping MethodCostDelivery Time*


Calculated rate

2-6 business days


Calculated rate

6-11 business days

Free shipping to select countries on orders over $75 – Applicable on FedEx International shipping for orders subtotaling over $75 USD to Canada, Australia, United Kingdom, Japan, South Korea, Germany, Singapore, Switzerland, France, Hong Kong only. Automatically applied at checkout.

*Estimated delivery time starts when the order ships.
**FedEx only available for select countries. Please note we cannot ship to Russia at this time.

Taxes & Duties

Will I be charged international duties and/or taxes?

Customs duties and fees are the responsibility of the recipient. International shipments are subject to duties and fees that vary by country and are based on the value of your order. The amount calculated depends on the destination country's tax and valuation method.



If you live in the U.S. and would like to exchange an item, please start a return for the item you do not wish to keep, and place a new order for the desired exchange item.

You can also visit any store location to make returns and exchanges.

For international exchanges, please start a return for the item you do not wish to keep by emailing, and then place a new order separately for the desired exchange item. Please note, we are unable to refund duties and fees paid to Customs as part of the initial or exchange order.


All products purchased through and BAGGU retail stores have a 1 year limited warranty against defects in material and workmanship. Please note that this does not cover general wear-and-tear.

Manufacturing errors are rare, but if you receive a defective product, please send an email to as soon as possible, including 1) your original order number (starts with “SR”), 2) a brief description of the issue and 3) a couple of clear images.

For international warranty claims: We’re happy to ship replacements for defective products, but we are unable to reimburse for additional duties and fees that may be charged by Customs as a result.

For warranty claims on product purchased outside of or BAGGU stores: We’re always happy to answer questions related to our products, but we are unable to process any returns, credits, or replacements for product purchased outside of or BAGGU stores.

Orders & Payment

Promotions & Coupons

To use a promo code, add all desired items to your shopping cart and proceed to the Checkout page. Enter the code in the provided “Gift card or discount code” box in your cart and click “Apply”!

Only one promo code can be applied per order.


What is Afterpay?

Afterpay is a service that allows you to make purchases now and pay for them later-- without interest! You’ll pay for your order in 4 equal payments every 2 weeks.

How do I use Afterpay?

Shop normally, and choose “Afterpay” as your payment method at checkout. You’ll be prompted to register with Afterpay and provide payment details (they accept Visa or Mastercard). If you’ve used Afterpay before, just log in to your Afterpay account and complete your order.

Please note: all items in your shopping bag must be eligible for Afterpay, and the total value must be at least $35.

Where can I use Afterpay?

Afterpay can only be used for purchases made on Afterpay cannot be used for purchases made in any of our store locations.

Can I use Afterpay if I'm an international customer?

Afterpay is only available to customers with a US billing address. Customers with international billing addresses will not be able to create an Afterpay account.

How does the Afterpay payment schedule work?

All Afterpay customers are required to make their first payment at the time of purchase. The remaining three payments are deducted automatically every 2 weeks in equal installments from your selected payment method. If you would like to make additional unscheduled payments before they are due, you can log in to Afterpay to make your payments early, and Afterpay will adjust the amount owed accordingly.

You can log in to your Afterpay account anytime to view your payment schedule or make a payment before the next due date.

What if I can't pay an Afterpay installment?

If funds are not available at the time the automatic payment is due, you will be charged an $8 late payment fee by Afterpay. An additional $8 fee will be charged if the missed payment is not made within 7 days. Late fees will not exceed 25% of the total order. Read the Afterpay Payment Purchase Agreement here.

When will my items be delivered if I use Afterpay?

Afterpay orders are processed & delivered within our standard shipping timelines like any order from Read our Shipping FAQ for more information!

Is there a limit to how much I can spend on a single Afterpay transaction?

Yes, your cart value must be between $35 and $1,000 to use Afterpay on

What products are not eligible for Afterpay?

Afterpay can be used on purchases for all products available on!

How do I return or exchange an item purchased with Afterpay?

Afterpay returns follow our standard return process. Use our online returns portal to initiate a return. Please note, refunds for Afterpay will be refunded from BAGGU to Afterpay. We cannot provide an exchange or cash refund. As soon as the refund is processed, it will drop into your Afterpay online account. Have more questions about Afterpay returns? Go to

Where can I find out more about Afterpay?

Visit the Afterpay website for a comprehensive list of FAQs. Afterpay’s Privacy Policy can be found here. If you have a question about your Afterpay account, please contact the Afterpay toll-free customer support line at 855-289-6014 or use the contact form found here.