A Message to Our Community
As we adhere to social distancing measures at our warehouse, please allow up to 11 business days for your order to ship.
From our entire team, we couldn’t appreciate your support more, and hope you’re all staying healthy and safe.
We know there’s a lot going on, but we wanted to share some information about what we are doing about COVID-19. Here’s the rundown:
Baggu.com is always open and we are taking and shipping orders as usual. They are taking increased health and safety precautions, including wearing masks and gloves and frequent sanitization of workspaces. They’re also following social distancing recommendations, and employees are encouraged to use paid time off and work from home as necessary.
Our San Francisco and Brooklyn stores are currently open during our normal operating hours. For the comfort and safety of you and our team, we ask that our customers wear face coverings and practice social distancing when visiting. Learn more.
Our team has transitioned to work remotely as much as possible. All BAGGU employees, including store staff, will continue to receive full pay and benefits. We always have and will continue to offer paid sick leave to all of our employees.
Our longtime manufacturing partners in China are open and running at near capacity. To ensure worker health and safety, they are keeping protective measures in place such as wearing masks and gloves and taking frequent temperature checks.
We will continue to follow CDC, WHO, and local health agency guidelines, and are committed to keeping you informed as things evolve. In the meantime, don’t hesitate to reach out to our Customer Experience team at firstname.lastname@example.org with any questions.
Black Lives Matter
From the beginning, we wanted BAGGU to be for everyone, but our blissfully ignorant “all are welcome here” approach has failed. 47% of our team identify as people of color, but Black team members are underrepresented at BAGGU and there are no Black people on our leadership team. We need to change and better elevate people of color, both on our team and in our community.
We are committed to becoming an anti-racist organization.
We are committed to ensuring racial equality within our own workplace.
We are committed to representing the diversity of our customers in our brand imagery.
We are committed to listening and educating ourselves.
We are committed to long term structural change.
We have donated $10,000 to the NAACP Legal Defense Fund and Color of Change, but we have more work to do. We know many companies are saying similar things right now, and that the world is rightfully skeptical as to whether companies mean it. Making meaningful change throughout BAGGU will be a long process, not a quick fix. As we develop concrete goals we’ll share our progress with you. We hold ourselves accountable to our employees, our future employees, and to you, our community.
Black Lives Matter.
How much does shipping cost?
We offer free shipping on all U.S. orders and to select countries on orders over $75.
When will my order ship?
Our warehouse team is working diligently to ship orders while taking the appropriate safety precautions and adhering to social distancing measures.
Once we receive your order, we start working on it right away! Please note that we do not ship on weekends and the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.
Read more about shipping here.
Do you ship internationally?
Will I be charged international duties and/or taxes?
Customs duties and fees are the responsibility of the recipient. International shipments are subject to duties and fees that vary by country and are based on the value of your order. The amount calculated depends on the destination country's tax and valuation method.
What's your return/exchange policy on sale items?
All sale items are final sale and may not be returned or exchanged. Read our full Return Policy here.
Can I cancel or modify my order before it ships?
Once we receive your order, we start working on it right away! If you’d like to cancel or edit the shipping address on your order, please email us at email@example.com as soon as possible and we’ll do our best to accommodate requests. Our customer experience team is available Monday through Friday (excluding holidays) from 10:30 am - 6 pm PST and requests made outside of business hours are not guaranteed.
While we are unable to modify the contents of orders, we are happy to assist with the return or exchange of any eligible items once you have received your order.
Do you offer gift receipts?
Product prices are never included on the packing slip included with orders, so gift away! If you’d like to include a message, click “Add a Gift Message” in your shopping bag before checking out.
Do you make price adjustments?
We're happy to issue a one-time price adjustment for items purchased from baggu.com or BAGGU retail stores that go on sale within 7 days of purchase. A refund for the price difference will be issued via the original method of payment. Please send an email to firstname.lastname@example.org to request a price adjustment.