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Shipping FAQ

How much does shipping cost?

We offer FREE U.S. ground shipping on orders over $30. Please note that the order total must be over $30 after a discount code is applied to qualify for free shipping.

For International shipments, shipping costs depend on where you live and the method chosen at checkout. See detailed shipping & handling information here.


Do you ship internationally?

Yes! We ship to most countries worldwide. Read more about international rates & delivery times and additional duties and taxes that may be charged by Customs.


When will my order ship?

Once we receive your order, we start working on it right away! All orders are subject to verification and approval and may take up to 48 business hours to process before shipping. Please note we do not ship on Saturdays, Sundays or holidays. Orders placed on Friday after 3pm PST, Saturday or Sunday will be processed by our warehouse the following business day.


Will I get a tracking number?

Yes! After you place an order, you'll receive an email confirmation with your order number. Your tracking number will be sent to you via a separate email once your order is ready to leave our warehouse. Please allow at least 12 hours for the tracking information to update before reviewing your shipment status.


Lost package?

For issues with delivery or tracking, the easiest and fastest way to get a resolution is to reach out directly to the shipping company. Sometimes carriers will prematurely mark shipments as “delivered”, or need additional information from you to complete the delivery.

If you’re unable to resolve the issue with the shipping company, email info@baggu.com and we’ll get to the bottom of it!


Can you ship to a PO Box?

Yes! But this is very important: Please choose a USPS shipping option at checkout if your order is going to a PO Box. FedEx is unable to deliver to PO Boxes at this time and requires a valid street address for delivery.



U.S. Shipping Rates

Shipping Method  Cost Delivery Time*
USPS First Class FREE for orders over $30, calculated rate for orders under $30 5-7 business days
USPS Priority Mail $12 2-3 business days
Fedex 2-Day Calculated rate 2 business days
*Estimated delivery time is from the date order ships. 


International Shipping Rates

Shipping Method  Cost Delivery Time*
Priority Mail International Calculated rate 6-10 business days
DHL Calculated rate 2-7 business days
*Estimated delivery time is from the date order ships. Please note we cannot ship to Russia at this time.



Taxes & Duties

Why am I being charged international duties and/or taxes?

International shipments are sometimes subject to special duties and fees that vary by country. At this time, we’re unable to collect payment for international duties and fees at checkout, so you may be required to pay them separately when your order is cleared through customs. We know this is not ideal, and are actively working to provide a better experience for our international customers.

Should you choose not to pay or pick up your package, it will be returned to us which can take several weeks. Once the item is received and checked back into our system we will issue a refund.